Shipping Policy
How orders are dispatched, shipped, tracked and delivered.
This Shipping Policy is issued by Boson Machines OPC Pvt Ltd (GSTIN 27AAHCB4282B1ZW), whose registered office is at 76/612, Motilal Nagar no. 1, Goregaon West, Mumbai, Maharashtra 400104, India. Aeros and Aeros Packaging are brands operated by Boson Machines OPC Pvt Ltd. It applies to every order dispatched through the Aeros platform and forms part of our Terms & Conditions.
1. Where We Ship
Delivery area
Boson Machines OPC Pvt Ltd ships across India. Serviceability depends on the delivery pin code and on the size and weight of the consignment; the platform checks serviceability against your delivery address before checkout and will tell you if an address cannot be served.
Delivery addresses
We deliver to commercial and residential addresses. Because packaging consignments are bulky and are often moved on pallets, please give a delivery address that can receive them during working hours and note any access restrictions — narrow approach, no loading bay, lift-only access, restricted delivery windows — at the time of ordering.
International orders
We do not currently ship outside India through the platform. For export enquiries, write to support@aeros-x.com.
2. Dispatch Timelines
Ready-stock goods
Ready-stock items held in a regional warehouse are typically picked and dispatched on the same or next business day, subject to stock and payment realisation. The estimated delivery date for your address and cart is shown at checkout before you pay.
Made-to-order goods
Made-to-order and custom-printed goods carry a production lead time that begins when you approve the artwork proof and the agreed advance is received — not when the order is placed. Lead time varies by product, print process and quantity, and the estimate for each product is shown on its listing and confirmed on your order.
What can move a date
Dispatch estimates assume artwork is approved promptly, payment or advance has cleared, and the specified material is in stock. Delays in proof approval, changes to artwork after approval, or a specification change will move the dispatch date accordingly.
Estimates, not guarantees
Dispatch and delivery dates are estimates given in good faith based on normal production and carrier performance. They are not guaranteed unless we confirm a fixed date in writing. Where you need goods by a specific date, tell us before ordering so we can confirm feasibility.
3. Delivery Timelines
Transit time
In-stock items delivering to major metro areas typically arrive the next business day. Elsewhere, transit generally takes 2 to 4 business days within Maharashtra and 4 to 8 business days to the rest of India. Remote, hill and island destinations take longer. The estimate shown at checkout is specific to your delivery address and the items in your cart, and is the one to rely on.
Business days
All timelines are given in business days and exclude Sundays and public holidays. Orders confirmed after working hours are processed on the next business day.
Carriers
We ship through third-party surface and express carriers, selected by consignment size, destination and service level. The carrier handling your order is shown with the tracking details once the consignment is booked.
Part shipments
Large orders may be dispatched in more than one consignment so that available stock can move without waiting for the balance. Where we part-ship, we tell you in advance and you are not charged extra delivery for the split.
4. Shipping Charges
How charges are calculated
Delivery charges depend on the destination pin code, the weight and volume of the consignment and the service selected. Because packaging goods are light relative to their size, carriers generally charge on volumetric weight rather than actual weight.
When you see the charge
The applicable delivery charge is calculated and shown at checkout before you pay, and appears as a separate line on your invoice. Where an order is quoted manually, the delivery charge is stated on the quotation.
Taxes
GST applies to delivery charges at the applicable rate and is shown separately on the invoice.
5. Tracking Your Order
Tracking details
When a consignment is booked we share the carrier name and tracking reference on your order, and send it to the email and phone number registered on your account. You can follow the shipment from the order screen on the platform.
If tracking has not updated
Carrier tracking can take up to 24 hours to show its first scan after booking, and surface consignments may not scan every day in transit. If tracking has not moved for more than 3 business days, write to support@aeros-x.com with your order number and we will chase the carrier.
6. Receiving Your Delivery
Check before you sign
Please count the cartons and check them for visible damage before signing the carrier’s delivery documentation. If anything is missing or damaged, record it on the delivery note or proof of delivery at that moment and photograph the consignment as received.
Why it matters
A note on the carrier documentation is what allows a transit claim to be pursued. Where a consignment is signed for as received in good condition, claims for transit damage or shortage become difficult to recover and may be declined.
Reporting a problem
Damage, shortage or wrong goods must be reported to us within the claim window set out in our Refund & Cancellation Policy. Keep the goods and their packaging available for inspection until the claim is settled.
7. Failed or Delayed Delivery
Failed delivery attempts
Carriers normally reattempt delivery. Where delivery fails because the address was incorrect or incomplete, the premises were closed, no one was available to receive the consignment, or the consignment was refused, we may charge the cost of re-delivery or of returning the goods to us.
Unclaimed consignments
Consignments returned to us undelivered are held for 30 days. We will contact you to arrange re-delivery, which is chargeable. Where goods remain unclaimed beyond that period we may dispose of them and charge the costs incurred.
Events beyond our control
Delivery timelines may be affected by weather, strikes, civil unrest, carrier network disruption, regulatory restrictions and other events beyond our reasonable control. We will keep you informed and work to deliver as soon as conditions allow; the force majeure provisions of our Terms & Conditions apply.
8. Contact
Shipping and delivery queries
For anything relating to dispatch, tracking or delivery, email support@aeros-x.com or call +91 98709 83696 during business hours (Monday to Saturday, 10:00 to 18:30 IST (excluding public holidays)). Written correspondence can be addressed to Boson Machines OPC Pvt Ltd, 76/612, Motilal Nagar no. 1, Goregaon West, Mumbai, Maharashtra 400104, India.
This policy is issued by Boson Machines OPC Pvt Ltd. For questions, write to support@aeros-x.com or call +91 98709 83696.